Legal
Marketplace & Listing Policy
Last updated: October 15, 2026
DGC POS — POS Smart Solution
DGC POS (POS Smart Solution) is cloud-based software owned and operated by Diyashna Technologies Pvt. Ltd. (Kathmandu, Nepal). Free Cloud Trial — no platform subscription fees while trial access is active.
DGC POS — POS Smart Solution is a cloud-based software platform owned and operated by Diyashna Technologies Pvt. Ltd., a private limited company based in Kathmandu, Nepal. The Service is offered free during the Free Cloud Trial. No platform subscription fees are charged while trial access is active. Paid plans may be introduced later with clear pricing and updated Terms before any charge. DGC POS is a trade name / product brand of Diyashna Technologies Pvt. Ltd..
Operator: Diyashna Technologies Pvt. Ltd., Kathmandu, Nepal
DGC POS uses a dual model: (1) DGC POS Community — open-source, self-hostable POS published on GitHub under AGPL-3.0; and (2) DGC POS Cloud — the hosted product at app.dgcpos.com, which is proprietary managed software governed by our Terms of Use. Free Cloud Trial access is not the same as open-sourcing the entire cloud platform. Paid plans may be offered later for advanced features.
Status: DGC Bazaar is temporarily offline for maintenance. This policy applies when the marketplace is live again. For help with an existing order, contact support@dgcpos.com.
This policy applies to DGC Bazaar (dgcbazaar.com) and marketplace features inside DGC POS (app.dgcpos.com). It supplements our Terms of Use and Privacy Policy.
1. Operator
Diyashna Technologies Pvt. Ltd. operates the marketplace platform. Sellers remain responsible for their listings, fulfilment, taxes, and customer service.
2. Seller obligations
- List only products you are authorised to sell; provide accurate titles, prices, and photos.
- Honour stated delivery times and communicate delays promptly.
- Do not list counterfeit, illegal, dangerous, or infringing goods.
- Keep inventory synced when linked to POS products.
- Respond to buyer orders and messages in a reasonable time.
3. Buyer obligations
- Provide accurate delivery address and phone for COD or courier orders.
- Pay agreed prices; chargebacks or abuse may lead to account suspension.
- Report suspicious listings to trust@dgcpos.com.
4. Parties to the sale
Unless we expressly state otherwise for a specific programme, the contract of sale is between the buyer and the seller. DGC provides software and listing infrastructure. We are not the seller of listed goods, do not hold inventory for sellers, and are not a party to fulfilment disputes except as a platform host taking reasonable moderation steps.
5. Payments, refunds, and cancellations
Cash on delivery (COD) and enabled online gateways are offered per seller. The platform is not a bank or escrow service unless explicitly stated for a feature.
- Refund and return policies are set by each seller unless a DGC-run promotion states otherwise.
- Buyers should contact the seller first for delivery or quality issues.
- We may assist with trust & safety reports but are not obliged to mediate every commercial dispute.
6. Prohibited listings
Without limitation, sellers must not list:
- Illegal goods or services, weapons, or controlled substances
- Counterfeit or IP-infringing products
- Hazardous goods without lawful authorisation
- Fraudulent, misleading, or deceptive offers
7. Personal data shared with sellers
When a buyer places an order, contact and delivery details may be shared with the seller for fulfilment. Sellers must use that data only to fulfil the order and comply with applicable privacy law. See our Privacy Policy.
8. Demo & AI-generated images
Demo listings and placeholder product photos may use AI-generated catalogue imagery matched to product names. These are illustrative until a seller uploads authentic photos.
9. Enforcement
We may remove listings, suspend sellers, or restrict buyers for policy violations, fraud, or legal requests. Appeals: support@dgcpos.com.
10. Contact
Trust & safety: trust@dgcpos.com · Support: support@dgcpos.com
Questions about these terms? Contact support@dgcpos.com.